Common Questions about Vacation Rental Homes

How do I book a home?
You can put in your dates in the calendar on the home page and it will give you all home available or you can go to the drop-down menu and pick which category you are looking for and compare homes. Click the BOOK IT button and that will get you to the form to fill out.  After you book our team will send you a confirmation email.  You can call our office at 715-798-2252 and we will be glad to help you.
 
Is booking online secure?
We implement a variety of security measures to maintain the safety of your personal information when you place an order. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway providers database. It will only be accessible by those authorized with special rights to such systems. They are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.
 
Can I bring my pet with me?
We offer a variety of homes, some of which allow pets and some do not. Pets are allowed only in Pet Approved Homes with preapproval.  Our pet friendly properties are located under the "vacation rentals" tab above. Pets are limited to two domestic, housebroken dogs. Let us know when making your reservation by clicking "pet" option.  A Pet Fee of $10 per pet per night will be charged.  Pets in pet friendly homes must be registered and paid for prior to your arrival.
Pet owner is responsible for cleaning up after the pet and any damages. If a pet has not had prior approval and evidence of a pet is apparent a pet fee of $200 will be charged. Pets in non-pet homes are strictly forbidden and will result in eviction. If a pet stays at a "No Pet" cabin, a fee of $500 will be charged for evidence of a pet on a Non-Pet property and pet will need to be removed. 

Do we need to bring our own Linens & Towels?
Bed linens, light blankets and pillows are provided. If you are a cold sleeper, we recommend bringing extra blankets.
We do not provide towels, so remember to pack your bath, swimming and kitchen towels. Cabins have basic cookware, utensils, dishware, linens and limited paper products.

Check-In Time & Departure Time
Access to your home is 4:00pm on day of check-in.
In the off-season (after Labor Day and prior to Memorial Day) check in times can often be more flexible.
The standard checkout time is promptly 10:00 am on the day of your departure. We’re sorry, but we cannot offer late checkout in the summer months.
In the off-season (after Labor Day and prior to Memorial Day), check out times can often be more flexible. Additional charges may apply if you are not promptly out of the home by 10:00 am.

What should I do upon arriving at the property?
Upon arriving at the property, take a moment to read the information provided to you. Then make an inspection of the property and note any damages, needed repairs (please don't wait to tell us when you leave), etc to our office within 24 hrs.

We just arrived at the Property and the home is NOT what we expected.
NCVR takes every measure to provide our guests with accurate and detailed information pertaining to the property so our guests are not unpleasantly surprised. Please be sure you review the virtual tour, interactive map and descriptions prior to arrival. NCVR properties are individually owned, and as per our owner contracts and your lease agreement, refunds cannot be given and we cannot transfer guest to other properties. 

I would like to book this property again for next year, or consider another NCVR home.
Feel free to re-book your cabin using our online registration or check out our many other great homes.

I am allergic to animals. Does non-pet friendly mean there has never been a pet in the home?
A home advertised as non-pet friendly is an owner preference and does not necessarily mean a pet has not been in the home. NCVR cannot guarantee any home to be allergen free or that even if the home is not pet friendly, the owner or guests of the owner does not have a dog or cat that frequents the home.

Is wood provided for fireplaces and fire pits? If not, where can I get wood bundles.
You will need to provide your own wood (and charcoal for grills). You can purchase wood bundles from various businesses in the area that your cabin is at. In Iron River, you can purchase wood bundles at the Cenex Gas Station, 7990 US-2, Iron River, WI 54847, in Barnes you can purchase wood bundles at Jim's Bait, 2995 Lake Rd, Solon Springs, WI 54873, and in Cable you can purchase wood bundles at, 14190 County highway M and in Drummond, Bear Country, 52150 Wisconsin Ave, Drummond, WI 54832.